Complete this month’s survey to gain access to the latest insights, trends and analysis of lender performance in the third-party channel including turnaround times.

Which lenders did you submit residential mortgage applications to last month?

Major Banks

Non-Major Banks

Non-banks

Select at least one lender.

What were the primary reason(s) for choosing these lenders?

Try to limit your reasons to one per lender

Client circumstances
Product pricing
Turnaround times
Client preference
Ease of use
Other reasons
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On a scale of 1-10, how likely is it that you would recommend these lenders to a client or colleague in the future?

10 Extremely likely - 1 Not likely
Please answer all fields.

How was your experience in working with these lenders throughout the application and settlement process?

BDMs
Application
Credit Assessment
Settlement

BDMs

How was your experience with each lender’s BDMs?
Consider each BDMs expertise, responsiveness and communication.

Application

How was your experience in ordering a valuation, submitting aplication and uploading documents?
Consider each lender’s processes, documentation requirements and digital tools.

Credit Assessment

How was your experience with each lender's credit assessment staff?
Consider each assessor’s decision consistency, responsiveness and communication.

Settlement

How was your experience with receiving/signing loan documents and booking settlement?
Consider each lender’s processes, responsiveness, documentation and digital tools.

Excellent
Good
Average
Poor
Terrible
N/A
Please answer all fields.

What were each lender's average turnaround times in business days?

Consider the average number of business days between application and initial credit desicion.

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Would you like to leave any written feedback about your experience with these lenders?

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